Secretariat of the International Renewable Energy Agency (IRENA)
Administration and Management Services (AMS)
Publication/Transmission Date: 02 June 2022
Deadline for application: 01 July 2022 (at midnight Abu Dhabi Local time)
Title and Grade: ICT Helpdesk and Systems Engineer, GS-4
Indicative Net Annual Salary: AED 192,961 to 237,991 plus Provident Fund
Duration of Appointment: One Year, with possible extension
Duty Station: Abu Dhabi, United Arab Emirates
Entry on Duty: As soon as possible
The International Renewable Energy Agency is an inter-governmental organisation headquartered in Abu Dhabi, mandated to promote the widespread and increased adoption and sustainable use of all forms of renewable energy in the pursuit of sustainable development, energy access, energy security and low-carbon economic growth and prosperity. IRENA’s mission is to play a leading role in the ongoing transformation of the global energy systems as a centre of excellence for knowledge and innovation, a global voice of renewable energy, a network hub for all stakeholders and a source of advice and support for countries. At present, IRENA has 167 Members (166 States and the European Union) that acceded to its Statute, and 17 additional States in the process of accession and actively engaged.
The Information and Communications Technology (ICT) Section provides a broad range of solutions and services to IRENA offices by enhancing technology to achieve the work programme targets. ICT works on strengthening service delivery operations aimed at enabling staff members, Members and other stakeholders to connect and share knowledge continuously.
Duties and Responsibilities
Under the supervision of the Chief, Information Communications Technology and direct guidance of the ICT Operations/ Infrastructure and Information Systems Officers, the ICT Helpdesk and Systems Engineer will be responsible for supporting all aspects of first- and second-line ICT Support duties, including Office 365, Azure, servers, storage and database management along with general administrative duties like help desk activities logging, technical and end-user documentation. Specifically, the incumbent will be responsible for the following duties:
ICT Desktop Administration and Configuration Support
Systems Administration Support
Service Desk Support
Work implies frequent interaction with the following:
Provides effective information technology support to IT staff and users in installation, operation,
maintenance, and service delivery of hardware and software, cloud and on-premise based, in IRENA as well as at remote sites as required.
Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence in subject matter and pays attention to detail; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Take responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Education: High school diploma or equivalent. Post-secondary education/courses in the area of electronics, ICT or related specialization. Certification in Microsoft Technologies, Azure, and ITIL is an asset.
Experience: A minimum of three years of progressively responsible experience as an ICT Support Engineer in information technology helpdesk / Systems administration roles. Knowledge of MS technologies Office suit, Windows, Teams, Office365 and Azure is required. Knowledge of IT Service Management framework such as ITIL and experience of using IT Helpdesk / Service Desk software is an advantage.
Language: Excellent command of written and spoken English is a must. Knowledge of additional languages is an asset.
Skills: Good knowledge of MS technologies Office Suit, Windows, Teams, Office365 and Azure is required.
Qualified candidates must apply for the above-mentioned vacancy on-line, through IRENA’s recruitment platform, Taleo by submitting a complete and comprehensive CV and a letter of interest, including details of three professional references who will be contacted if their application is shortlisted.
Applications from qualified women, especially from nationals of developing countries, are highly encouraged.
Please note that only candidates under serious consideration will be contacted for an interview and will receive notice of the outcome of the selection process.